- Time is of the essence in the hospitality industry, and that’s why we are proud of our service guarantee to repair any broken down equipment with a great sense of urgency
Ongoing servicing of your equipment is our highest priority
PEACE OF MIND
Frequently Asked Questions
How do I log a service request?Flexikitch will organise and pay for a technician to fix your rental equipment if it breaks down during the rental agreement period. Logging a service request is simple – just go to our web page and tell us what the problem is. We’ll get back to you within 2 hours when we are open for business (Monday – Friday 9am-5pm).
What happens if my equipment fails after hours?If the service can wait, log a request with us and we’ll get back to you within 2 hours of when we open. For urgent jobs after business hours, customers may engage their own technician and submit a claim to Flexikitch for the service expense, excluding the after-hours component.
How will I know when my equipment will be fixed?Our professional and friendly team will update you every step of the way, that’s our guarantee. Do make sure we have all your correct contact details.
How do I know if my equipment is covered under the rental equipment warranty?Flexikitch is the only company in Australia that provides an industry-wide warranty inclusion within a rent to own or finance rate. Products valued at over $1500 are covered by our warranty policy and are clearly identified in your rental agreement. Exclusions apply to all custom made equipment, specialised and industrial equipment, point of sale equipment, vending machines and coffee machines.
What kind of breakdowns aren’t covered by the service warranty?Flexikitch does not cover repairs for your equipment if:• it involves consumable parts such as handles, blinds, washers, door seals, glass breakage, fluorescent tubes, LED tubes, globes and gaskets• routine general servicing has not been carried out to replace consumable parts• the fault is caused by poor cleaning or lack of basic maintenance• breakdown has occurred in part or in full due to improper use, or use not consistent with manufacturer’s user guide or product manual.
Are there any other costs involved?Flexikitch charges for travel time of more than one hour. You will also need to pay for handling, logistics, removal or installation costs if the equipment cannot be accessed to service it. Any associated costs arising from the breakdown are not covered by Flexikitch. Any costs charged by a technician you have arranged are excluded unless authorised and approved by Flexikitch.
OUR SERVICE PROCESS
Simply visit our Contact Page and request a Service or Repair
Sometimes, stuff happens!
Or call our dedicated service team to book a job.
We will send confirmation when case details are received.
A technician will be sent ASAP to ensure you get back to full service.
Selling you equipment does not mean that our job is over. We’ll work with you to ensure installation is done right; and the equipment has been commissioned for use. Educating people on how to use and maintain equipment is something that we’re passionate about.