Repair and Maintenance

Flexikitch will organise and pay for a technician to fix your rental equipment if it breaks down during the rental agreement period. Logging a service request is simple – just go to our web page and tell us what the problem is. We’ll get back to you within 2 hours when we are open for business (Monday – Friday 9am-5pm).

Our professional and friendly team will update you every step of the way, that’s our guarantee. Do make sure we have all your correct contact details.

Flexikitch is the only company in Australia that provides an industry-wide warranty inclusion within a rent to own or finance rate. Products valued at over $1500 are covered by our warranty policy and are clearly identified in your rental agreement. Exclusions apply to all custom made equipment, specialised and industrial equipment, point of sale equipment, vending machines and coffee machines.

Flexikitch does not cover repairs for your equipment if:

• it involves consumable parts such as handles, blinds, washers, door seals, glass breakage, fluorescent tubes, LED tubes, globes and gaskets
• routine general servicing has not been carried out to replace consumable parts
• the fault is caused by poor cleaning or lack of basic maintenance
• breakdown has occurred in part or in full due to improper use, or use not consistent with manufacturer’s user guide or product manual.

Flexikitch charges for travel time of more than one hour. You will also need to pay for handling, logistics, removal or installation costs if the equipment cannot be accessed to service it. Any associated costs arising from the breakdown are not covered by Flexikitch. Any costs charged by a technician you have arranged are excluded unless authorised and approved by Flexikitch.